Parties and scope
Operator and scope
The service-side party to the contract is the VERIFIED WALLET operator identified on the Legal information page. These terms apply to digital items and related services listed in the catalogue.
VERIFIED WALLET is not an official representative of the platforms whose names describe products. Before paying, the customer must check the listing contents, suitability for the intended purpose, and the relevant platform rules.
Ordering
How an order is created
The customer selects an item, country, additions, and an available cryptocurrency network. Checkout shows the final price and order parameters before a payment is created.
Clicking “Pay” creates the order and an obligation to pay for the selected configuration. The order is accepted for fulfilment after payment confirmation.
Telegram
Fulfilment and support
After payment confirmation, save the order number and open the VERIFIED WALLET Telegram bot. The bot lets you check order readiness, receive the prepared file, and contact an operator.
Automatic order checks and file delivery remain available for up to 24 hours after payment confirmation. After the data is deleted, the operator and customer handle the matter manually in Telegram. This is a technical access window, not a complaint deadline or a limit on mandatory customer rights.
Security
Using the supplied item
Supplied data must not be used for fraud, impersonation, infringement of third-party rights, circumvention of mandatory restrictions, or any other unlawful activity.
After fulfilment, the customer should reasonably secure access by saving the data, changing passwords and recovery settings where possible, and keeping secrets away from third parties. These duties do not release the operator from responsibility for a lack of conformity that existed at delivery.
Customer rights
Withdrawal, conformity, and remedies
Where applicable law provides a withdrawal right, its period is 14 days after the contract is concluded, where applicable. Notice may be sent through Telegram support or to [email protected] with the order ID.
The item must match its description and work within the stated scope at delivery. Depending on the circumstances and applicable law, a remedy may be correction, replacement, a proportionate price reduction, or refund. The process is described under Payments and refunds.
Law and disputes
Liability and governing law
Nothing in these terms excludes rights or liability that cannot lawfully be excluded. The relationship is governed by the law of Poland; mandatory consumer protection in the customer’s country of habitual residence remains where applicable.
Start by sending a request through Telegram support or email. The right to contact a competent authority or court remains unaffected.